About electronic tickets
To prevent resale, tickets for this performance will be distributed via the "JO1 OFFICIAL APP," and the applicant's name will be displayed on the ticket.
Please carefully review the information provided before applying.
- Ticketing app
- JO1 OFFICIAL APP
- Both the applicant and accompanying person must install the software.
Ticket issuance date
Scheduled one week before each performance
Seating information will be displayed on the day of the performance.
How to receive electronic tickets
[Upgrade Seat]
Please receive your electronic ticket on the smartphone associated with the phone number you registered during the application process. If you apply for multiple tickets, the electronic tickets will be issued to the smartphones of both the applicant and their companions.
[Except for upgraded seats]
Please receive your electronic ticket on the smartphone associated with the phone number you registered during the application process.
[Important Notes for those who applied through the JO1 OFFICIAL FANCLUB / JO1 Mail Member Pre-sale]
*You must be a JO1 OFFICIAL FANCLUB / JO1 Mail member from the time of ticket application until the day of the performance. Please note that if you cancel your membership, you will not be able to receive your ticket or enter the venue. No refunds will be given if you are unable to enter the venue.
In the event that you cancel your membership, you will be required to pay the membership fee for the affected period to regain access. However, please note that services will not be reinstated during the period of your membership cancellation.
*Please note that customers who cancel their membership after purchasing tickets may be contacted by JO1 OFFICIAL FANCLUB / JO1 Mail.
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If you enter your phone number or Plus member ID incorrectly, you will not be able to receive your ticket.
Please check the correct information beforehand before applying.
Distribution of tickets
[Upgrade Seat]
Tickets cannot be shared. Electronic tickets will be issued to the smartphones of both the applicant and their companion.
[Except for upgraded seats]
Please be sure to distribute the money for your companions before the day of the event.
Plus member ID (free) is required to receive the distributed tickets for your companions.
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Customers who have used Ticketpla in the past can use their existing ID. There is no need to register again.
Important notes when applying
There are mistakes like this.
- We are unable to issue your ticket.
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I entered the wrong phone number when I applied.
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I entered the phone number of someone else, such as a family member or friend.
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For example, you entered your home landline phone number when applying.
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Please be sure to enter your phone number in the applicant information section.
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Regarding valid identification documents (all must include a photograph/copies are not accepted/must be within their validity period)
Please be sure to check
- List of valid identification documents
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Valid identification Click here
*Please note that photocopies, handwritten documents, expired documents, and documents that have been altered or otherwise made unusable will not be accepted as proof of identity.
Using tampered or forged identification documents is a criminal offense.
The companion's smartphone How to enter if you do not have a ticket
How to enter
If your companion under the age of 18 does not have a smartphone, you can display all tickets on your smartphone and enter together with your companion.
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However, you may be asked to verify your identity with a valid ID at the time of entry.
valid combinations-
Applicant has a smartphone.
My companion did not have a smartphone.
Invalid combinations-
Applicant has a smartphone.The accompanying person has a smartphone.
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Applicant does not have a smartphoneMy companion did not have a smartphone.
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If the applicant is unable to attend, accompanying persons will not be allowed entry alone.
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If the applicant is unable to attend, the tickets will be listed for trade as a set of two. It is not possible to list only the applicant's ticket.
Trading period
Ticket sales begin ~ The day before the performance, 11:59 PM
Official ticket trading (resale) will be available for this performance.
Please note that tickets transferred through means other than official trades will not be accepted for entry.
Ticket-Pla Trade is a service for Japan only, and those who do not have a domestic account cannot exhibit. Please note.
Those who do not possess a bank account in Japan are not eligible to exhibit in Ticketplus trade. We appreciate your understanding that the procedure will differ depending on your own situation, as the trade system is a domestic service.